Terms & Conditions
for ParrotChat AI
Who we are
Our website address is: https://www.parrotchat.ai
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AICHAT PTE LTD (“AICHAT”) OWNS AND OPERATES THE AICHAT CHATBOT SERVICES, SOFTWARE SERVICE API, SITE AND RELATED SERVICES (AS THOSE TERMS ARE DEFINED BELOW). THESE TERMS OF SERVICE APPLY TO ANYONE WITH WHOM AICHAT HAS EXECUTED AN STATEMENT OF WORK THAT INCORPORATES THESE TERMS, AS WELL AS ALL END USERS WHO ACCESS THE SERVICE ON BEHALF OF SUCH CUSTOMER.
BY USING THE SERVICES IN ANY WAY, YOU HEREBY AGREE TO THESE TERMS OF SERVICE.
Definitions in this Terms of Service:
1.1. Terms defined in the Statement of Work (SOW) shall have the same meaning in this Agreement unless the context indicates otherwise.
1.2. “Agreement” or “Terms of Service”” means these Terms of Service and the SOW.
1.3 “Bot” means AiChat’s proprietary conversational, artificial intelligence powered customer support assistant.
1.4. “Customer” means the customer indicated on the SOW.
1.5. “Channel” means the communication or messaging channel(s) specified in the SOW.
1.6. “Conversation” means a single instance of a conversation between any End User and the Bot on any Channel. For the avoidance of doubt, each new or renewed conversation between any End User and the Bot on any Channel (even the same channel) shall be a separate Conversation.
1.7. “End User” means end users of Customer who access the Services through the Channel.
1.8. “End User Data” means any data relating to End Users which Customer receives, procures, gathers, stores, processes or has access to, which may include Personal Information.
1.9. “Initial Term” has the meaning given to it in Section 9.1.
1.10. “Intellectual Property Rights” means all industrial and other intellectual property rights comprising or relating to: (a) patents and inventions; (b) trade-marks; (c) Internet domain names, whether or not trade-marks, registered by any authorized private registrar or governmental authority, web addresses, web pages, website and URLs; (d) works of authorship, expressions, designs and industrial design registrations, whether or not copyrightable, including copyrights and copyrightable works, software and firmware, application programming interfaces, architecture, files, records, schematics, data, data files, and databases and other specifications and documentation; (e) trade secrets; and (f) all industrial and other intellectual property rights, and all rights, interests and protections that are associated with, equivalent or similar to, or required for the exercise of, any of the foregoing, however arising, in each case whether registered or unregistered and including all registrations and applications for, and renewals or extensions of, such rights or forms of protection under the laws of any jurisdiction in any part of the world.
1.11. “SOW” means a form signed by Customer and AiChat subscribing for the Services, in each case which incorporate these Terms of Service.
1.12. “Pattern Data” means non-personally identifiable information, data and reports derived from or compiled through the Services, including but not limited to demographics data, mobility patterns, location data and trend data such as aggregated data and statistics indicating frequency of use and popularity of the services. For greater certainty, Pattern Data is data that does not identify a specific Customer or its End Users and is data which does not relate to a specific Customer’s business (including data relating to a specific Customer’s locations that receive the Services).
1.13 “Personal Information” shall have the meaning as set out in AiChat’s Privacy Policy, which is available at: https://aichat.com/privacy-policy/ .
1.14. “Site” means www.aichat.com and any sub-site of that site.
1.15. “Services” has the meaning given to it in Section 3.1.
1.16. ”Software Service API” means the API that enables the access to End User Data held by Services by the Services.
1.17. ”Consultation Services” means the support and services set out in the applicable Statement of Work (if any).
1.18. “Term” means the period of the Initial Term and any subsequent Renewal Term.
1.19. “You” means Customer or End User or any other user of the Site or Services.
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Embedded content from other websites
2.1. License Grant. The Services are protected by copyright, trade secret, and other Intellectual Property Rights laws. AiChat grants You a limited, non-exclusive, non-transferable right and license to use the Services and Software Service API during the Term set out in the SOW submitted by Customer and accepted by AiChat in accordance with the terms and conditions of this Terms of Service and such SOW. You shall not have a right to use the Services in the absence of an agreed and executed SOW. Except for rights expressly granted to You hereunder, AiChat reserves all other rights, title and interest in and to the Services and the underlying technology and Intellectual Property Rights used to provide the Services. Customer acknowledges that only AiChat shall have the right to maintain, enhance or otherwise modify the Services and AiChat technology unless specific permissions are granted to Customer in a separate agreement with AiChat.
2.2. Services Restrictions. You shall use the Services solely as contemplated in this Terms of Service and shall not directly or indirectly license, sublicense, sell, resell, lease, transfer, assign, distribute, time share or, save as expressly permitted by this Terms of Service, otherwise make the Services available to any third party including making the Services available through any file-sharing method or any application hosting service. You shall not, except to the extent expressly agreed upon in writing by AiChat with Customer:
- modify, translate, reverse engineer, decompile, disassemble, or create derivative works based on AiChat technology except to the extent expressly agreed upon in writing by AiChat with Customer or to the extent that enforcement is prohibited by applicable law notwithstanding a contractual provision to the contrary;
- circumvent any user limits or other use restrictions that are built into the Services;
- remove any proprietary notices, labels, or marks from the Services or AiChat technology;
- access the Services in order to (i) build a competitive product or service; or (ii) copy any ideas, features, functions or graphics of the Services; or
- use the Services in a manner that:
- Infringes or violates the Intellectual Property Rights or any other rights of anyone else (including AiChat);
- Violates any law or regulation, including any applicable export control laws;
- Is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable;
- Attempts, in any manner, to obtain the password, account, or other security information from any other user;
- Violates the security of any computer network, or cracks any passwords or security encryption codes; or
- Runs any form of auto-responder or “spam” on the Services, or any processes that run or are activated while Customer are not logged into the Services, or that otherwise interfere with the proper working of the Services (including by placing an unreasonable load on the Services’ infrastructure).
2.3. Third Party Software. The technology underlying the Services may incorporate and embed software and other technology owned and controlled by third parties. Any such third party software or technology that is incorporated in the Services falls under the scope of this Terms of Service. Such third party software is licensed; not sold and will be provided to Customer on the license terms of this Agreement unless additional or separate license terms apply as indicated at the time of account access.
Who we share your data with
3.1. Services. During the Term and subject to there being a SOW in place between Customer and AiChat shall provide the following services (“Services”) to Customer in accordance with and subject to the terms and conditions set forth in this Terms of Service and the applicable SOW:
- Customer-branded responses to End-User queries using the Bot through the Channels in the Language, as more fully described in the SOW; and
- Such other related services as may be expressly agreed between Customer and AiChat from time to time as set out in the SOW or subsequent SOWs.
3.2. Consultation Services. If so specified in the SOW, during the Term, AiChat shall provide the Consultation Services to Customer in accordance with and subject to the terms and conditions set forth in this Terms of Service.
3.3. Restrictions. Without limiting any other provision of this Terms of Service, Customer agrees that Customer will not (and will not allow any third party to), either directly or indirectly:
- disseminate, market, license, sublicense, let, rent, give somebody the loan of, or sub-authorize any element of the Software Service API to any third party save as otherwise expressly provided in this Terms of Service;
- reverse engineer, decrypt, decompile, decode, disassemble, or in any other way try to procure the human decipherable form of the Services; undertake any benchmark trials using all or any part of the Software Service API; remove any copyright notices, ownership labels or classified legends placed upon or found within the Services; or
- indulge in any action with the Software Service API that meddles with, disturbs, destroys, or accesses in an unlawful way the server networks, connections, records, or other assets and tools or services of AiChat or any related third party.
3.4. End User Data Terms. To the extent the Services collect, procure, gather, store, process or have access to any End User Data, Customer is solely responsible for obtaining the requisite permission from End Users for use of their End User Data in connection with the Services. Customer agrees that it will not request credit card or banking information from its End Users through the Services unless otherwise expressly permitted in an SOW. Should an End User submit credit card or banking information to the Services, AiChat shall use all reasonable measure to protect the security of such information in compliance with the Payment Card Industry (PCI) Data Security Standard.
3.5. Accuracy of End User Data. AiChat does not represent, warrant or undertake that the End User Data available through the Services will at all times be accurate, error-free, up-to-date or complete.
How long we retain your data
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